Refund policy
Due to hygiene and safety reasons, all lip products are final sale.
We do not accept returns, exchanges, or refunds on lip glosses, lip liners, or any cosmetic products that have been opened or used.
✅ Damaged or Incorrect Orders
If you receive:
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A damaged item
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The wrong product
Please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the issue
📧 Email: info.sainthaven@gmail.com
Once reviewed, we will gladly issue a replacement or store credit.
🚫 Non-Returnable Items
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Opened or used products
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Sale items
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Gift cards
📦 Shipping Issues
Saint Haven Lips is not responsible for lost or stolen packages once the order has been marked as delivered by the carrier.
Please ensure your shipping address is correct before placing your order.
💌 Questions?
We’re always happy to help.
Contact us at info.sainthaven@gmail.com